Rfindings Empowering jewelers piece by piece

Frequently Asked Questions

We pride ourselves in going the extra mile for our customers. We will do our best to procure items that are available to us. We often times can get additional metals and sizes that are not in our current selection.
R•Findings sells to jewelry retailers, repair, manufacturing and crafts persons.
We are open Monday through Friday, 9:30 a.m. - 5:00 p.m. EST.
You may place your order one of three ways: call toll-free 1-800-422-7624; fax your order toll-free 24-hours to 1-888-243-5484; or use our on-line store.
  • Customer account number
  • Company name and location
  • Our product number, size (when applicable), and metal
  • Quantity
  • Shipping preference
You can choose Next Day Priority (AM delivery by 10:30 a.m.), Next Day Standard (PM delivery by 3:30 p.m.), 2-Day Air, 3-Day Express Saver or Ground. USPS Priority Mail for $5.95, Priority Express Mail $23.00 and Fisrt Class Mail (orders under $50) $4.00
All orders received by 4:30 p.m. EST will be shipped same day.
You can add onto your order until 4:00 p.m. EST the same day. All add-ons will be combined with your previous order(s) and shipped in one package to minimize shipping costs. Orders placed after 4:00 p.m. EST will ship separately.
Will-Call window is open Mon-Fri from 10:00 a.m. – 4:00 p.m. EST.
Typically, your order will ship the day your order is placed unless it was received after our normal cut-off time.

While we pride ourselves in an excellent fill rate, out-of-stock situations may occur. We will notify you if the quantities you ordered were back ordered. If we cannot ship your order complete we will call you when the open items are available to give you the opportunity to add-on to your back-order. This allows you to optimize your shipping expense.
We accept Visa, MasterCard, American Express and Discover.
Terms are given on an individual account basis based on credit history and trade references.
C.O.D. is an option available to all customers. However, some accounts may be required to provide a secured form of payment (bank check or money order). You will be notified what forms of payment are permitted at the time your account is established.
Finance charges accrue at the rate of 1.5% if you are delinquent by more than 15 days (45 days from date of invoice).
Yes! If for any reason you are not satisfied with your purchase of regular stock merchandise, we will accept the unaltered item for return within 30 days of your invoice date.
If you receive damaged or defective merchandise you must contact us within 2 days from your date of receipt. We will send you a replacement piece whenever necessary, along with a Return Merchandise Authorization (RMA) Call Tag for return shipping. Do not return any damaged or defective merchandise before contacting us..
You may return regular stock merchandise ordered from us for full credit if it is unaltered and returned within 30 days from the date of invoice. If merchandise is returned after 30 days has lapsed since invoice date, you need to call us for an RMA number. In these cases a 15% restocking fee will be charged. Batteries, special orders and made-to-order merchandise cannot be returned unless defective..
We have an Anti-Money Laundering program that fully complies with Federal guidelines and addresses each element under the law.
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